Oregon Public Universities

 

Classification Specifications

LIBRARY TECHNICIAN 3

Classification Number: 0302

SALARY RANGE

  Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10
Salary Range 19 $2769 $2892 $3016 $3152 $3300 $3458 $3623 $3796 $3975 $4175

Purpose

The Library Technician uses knowledge of established library procedures to provide a wide variety of technical duties and/or patron assistance in support of library services in an operational unit or section of a university library.

GENERAL DESCRIPTION OF CLASS

The LIBRARY TECHNICIAN 3 uses advanced knowledge of library and information procedures, services, and resources to provide expertise and assistance with administrative tasks or library operations. Employees in this class may oversee lower level employees and may supervise students or volunteers.

DISTINGUISHING FEATURES

This is the third level of a three-level series of classes. It is distinguished by the performance of varied tasks of a complex nature with more broadly defined responsibilities than the Library Technician 2. The Library Technician 3 performs specialized technical and administrative duties which require a high level of non-routine decision-making, judgment, and independence, advanced/specialized technical and public service expertise, and a library-wide perspective of procedures and services. The Library Technician 3 resolves issues referred by Library Technicians 1 and 2, students, and volunteers.

The characteristics and duties of each level are generally additive to higher-level classifications. Levels 2 and 3 may perform some or all of the duties of lower level classifications.

Technical Knowledge (Definition: Those skills and abilities required to deliver products and services that support business processes.)

  • Comprehensive knowledge of specialty area(s). Examples: original cataloging, image resources, music, serials management software, interlibrary loan (ILL) management software.
  • Advanced proficiency in library-specific applications and serves as a technical resource.

Communication & Service (Definition: Those skills and abilities required to effectively exchange information in order to interpret the needs of patrons, respond to their needs, and achieve user satisfaction.)

  • May act as subject matter expert in one or more functional areas.
  • Provides technical information in non-technical terms.
  • Writes reports and documentation.
  • Develops and/or adapts standard material for training.
  • Communicates regularly with library patrons, staff, administrators outside the work unit and external agencies.
  • Gathers information, analyzes data, and synthesizes into reports.
  • Anticipates patron needs and recommends services to meet those needs.

Problem Solving and Prevention (Definition: Those skills and abilities required to analyze patron needs, evaluate alternatives, and achieve solutions that support long and short-term goals of the patrons and the mission of the university)

  • Resolves issues referred from lower level Library Technicians, students and volunteers.
  • Anticipates and works to prevent problems across library units.
  • Uses expertise and experience to resolve complex problems for which standard resolutions may not already exist and proposes new/creative solutions as appropriate.
  • Based on established goals and strategic priorities, provides leadership in planning and organizing work and in setting priorities.

Work Coordination (Definition: Those skills and abilities required to organize and prioritize work, respond to conflicting business needs, and work collaboratively with others to produce a product or service)

  • May oversee the work of lower level employees, students, and volunteers by assigning and reviewing work, adjusting work assignments and schedules. Provides orientation and training to employees, students and volunteers.
  • Oversees and provides leadership for projects and prioritizes work as issues arise.

Accountability (Definition: Level of supervision received and those skills and abilities required to make decisions and take responsibility for work.)

  • Works with a high degree of independence to complete work assigned, supervised and guided by consultation with professional staff.
  • Sets priorities in order to meet unit deadlines or goals.

Typical Tasks (May include but are not limited to the following examples.)

Public Operations: Resolve non-routine and complex service problems and requests for policy exceptions. Batch load database records.Coordinate billing with appropriate university office. Perform reference service. Determine best lender to minimize transit time and cost. Correspond with patrons, borrowers, and lenders by phone or email to resolve complex requests. Review duplicated material for copyright compliance.

Technical Operations: Analyze the database for problems and perform global updates. Perform complex and non-routine conservation treatment.?? Identify documents to recommend for digitizing and preservation. Reconciliation and validation of data from multiple vendor and publisher databases. Merge data from disparate sources. Verify licensing agreements and coordinate processing of licenses. Process coverage load for electronic resources. Perform complex and non-routine ordering (such as continuation orders) and receiving. Monitor fund balances. Resolve billing, credit, or receiving problems with vendors/publishers. Load vendor records and electronic holdings information; run reports. Use specialized software to manipulate digital objects to create index. Advance scanning: digital items, fragile materials. Advanced application of imaging software. Apply OCR software on complex documents. Create automatic workflows and procedures in OCR software. Perform complex copy cataloging and original cataloging. Create national level of authority records. Create metadata record utilizing current metadata standards for digital collections. Create appropriate classification number or subject heading. Analyze the database for quality control issues. Perform global update of name and subject headings. Resolve errors in discrepancies in catalog. Provide special material handling and perform basic preservation methods. Use advanced preservation techniques in all formats.

Miscellaneous: Create web pages. Research, compile and prepare reports and statistics. Manage workflow to make improvements. Advanced use of specialized software; use collaborative, web-based tools to share policies, procedures and knowledge. May troubleshoot technical, software and access problems. Write, review, and maintain documentation of practices and procedures. Recommend changes in policies and procedures to achieve goals of the unit/library. Coordinate/oversee or serve as lead worker in functional area, maintain schedule and oversee the work of Library Technician 1 and 2, students and volunteers. Assist with the work of unit Library Technician 2's during times of intense workload and during absences. Project management: devising and refining workflows; making independent decisions about how to best use resources. Ensuring compliance with federal, state and local laws, regulations, codes and/or standards.

Levels of authority

  • May make appropriate exceptions to unit policies, procedures and practices.
  • May serve as a back-up for their unit manager.
  • Exercises a general degree of authority, independence and initiative in prioritizing, decision-making or problem solving using discretionary judgment.
  • May hire, train, schedule, assign and evaluate students.
  • May train, schedule and oversee the work of lower-level staff and volunteers.

MINIMUM QUALIFICATIONS

  • Bachelors degree plus two years of current (within 5 years) experience in a Library; OR,
  • 4 years of current library experience;
  • AND, advanced proficiency in multiple library specific computer applications, e.g., integrated library systems, database applications, institutional repository; content management systems.
  • Some positions may also require in-depth knowledge of specialty area(s), e.g., original cataloging, complex copy cataloging, serials management, ILL management, government documents, image resources, music.