Oregon Public Universities

 

Classification Specifications

REVENUE AGENT 1

Classification Number: 5110

SALARY RANGE

  Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10
Salary Range 16 $2501 $2581 $2691 $2797 $2921 $3046 $3184 $3333 $3493 $3659
GENERAL DESCRIPTION OF CLASS

The REVENUE AGENT 1 performs office collection work on delinquent accounts, liabilities, or overpayments due the institution in order to secure payment.

DISTINGUISHING FEATURES

This is the first level of a two level series. At this level, the collection workload is often repetitive with similar procedures used in most collection cases. Supervision is immediately available for unusual or unprecedented collection problems. This class is distinguished from the higher level by the absence of responsibility for independently reducing debt agreements, forgiving principal, waiving penalties, and making further-service agreements.


DUTIES AND RESPONSIBILITIES

  1. Account Collection. Contacts individuals by phone, correspondence, or meets in person and requests payment of delinquent account balances (e.g., unpaid student loans, tuition, housing charges, parking fines, health service fees, etc.); arranges installment payment plan when single payment cannot be made and sets up a procedure to track and follow up on these accounts; determines what legal action to take among a variety of collection alternatives, and initiates such action as necessary.
  2. Investigations. Locates debtors through telephone calls and letters, questioning neighbors, friends, relatives, and employers concerning debtors' whereabouts.
  3. Account Maintenance. Reviews collection accounts to determine accuracy of balance; locates incorrectly applied payments and bookkeeping errors, and makes adjustments to correct errors; computes and charges penalties and interest on monies due; submits account for write-off of payment if account is judged to be not collectable, due to lack of assets or inability to locate debtors; adjusts accounts and authorizes refunds; continues to track account to determine if payment schedules are being met.
  4. Miscellaneous. Gathers documents as evidence to aid in preparing case material for hearings, appeals, and other court proceedings; explains account balances to debtors and/or their representatives, outlining legal obligations and rights; explains to debtors the procedures and policies concerning delinquent accounts and the possible consequences of nonpayment; coordinates or makes referrals to collection agencies; assists in training and orienting new employees.

RELATIONSHIPS WITH OTHERS

Employees in this class have regular daily telephone contact with individuals to attempt the collection of monies, encourage compliance with university regulations, explain institution policies and procedures, and obtain information. There is also regular telephone contact with representatives of other agencies and institutions, professionals (e.g., attorneys and certified public accountants), and with private parties to exchange account information, explain policy/procedures, and trace and locate debtors.

SUPERVISION RECEIVED

Employees in this class receive general supervision from a supervisor or administrator. Account maintenance and adjustments are reviewed for accuracy and conformance to agency policies and procedures. Collection statistics and caseloads are reviewed periodically for progress, problems, and to ensure equal distribution of workload. Employees in this class use State and Federal laws, OARs, ORSs, and agency manuals as guidelines for performing their work.

GENERAL INFORMATION

Positions are found in the central business office of OUS institutions and require the willingness to actively engage individuals in dialog regarding the resolution of their financial obligation to the university.

MINIMUM QUALIFICATIONS

Six months of full-time office experience in collection of past due accounts in which collections was the primary responsibility; OR one year of experience related to collection of past due accounts.

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